Work Plan

Healthwatch Wolverhampton priorities for 2019/20 are:

CARE HOMES AND DOMICILLIARY CARE 

We carried out a survey 2 years ago around the waiting times for assessments for carers.   

This will be revisited, and a comparison will be compiled. The intelligence that we are receiving is still the same that there is a long waiting time for assessments. 

ISOLATION AND LONELINESS 

To identify the gaps in services for patients who are house bound, working with District Nurses and Domiciliary care providers  

To identify the gaps for new moms who feel lonely after giving birth. With the evidence received share with the commissioners to gain a better understanding of the services that need to be commissioned to support these patients/moms 

GP ACCESS / COMMUNICATION 

To understand what is being communicated to patients with reference to the changes that are being made in accordance with the 5 years forward plan, ie do the patients know about “Care Navigation”. 

To understand how many patients are aware of their Patient Participation Groups within their practice, do they engage with them etc. To improve communication between the patients and the practice. 

For patients to have a better understanding of what services are available to them. The report has been published and can be found under our reports section on the website.  

HOSPITAL / COMMUNITY DISCHARGE 

To understand what the processes are in place at both the hospital and hospice for patient discharge. 

To understand what the delays are in discharging patients. To understand the patient’s anxiety’s about being discharged especially if it is to another place that they have not been to. 

To improve the communication between the staff, patients and any other services involved. To improve the patient’s journey.

CANCER SERVICES 

To understand the reasons for the waiting times for patients to be referred. To understand the waiting times for treatment after diagnosis To improve patient waiting times To improve patient treatment after diagnosis.

ALCOHOL SUPPORT / AWARENESS 

To identify the support services that are available, to complete a mapping exercise.

YOUTH HEALTHWATCH PRIORITY

 To identify a project that Youth Healthwatch want to work on.