Enter and View: Wulfrun Rose Nursing Home

This was a semi-announced Enter and View visit which was conducted in response to feedback and intelligence Healthwatch Wolverhampton had received from the Care Quality Commission (CQC) and local authority. Our previous Enter and View visit was in August 2017, so this was an opportunity to revisit.

Summary of Findings

The visit to Wulfrun Rose Nursing Home was mixed. Resident feedback highlighted clear issues around staffing levels and interviews with staff members had also highlighted areas for training opportunities. Recommendations have been made around these, in addition to communication, feedback and staff not interacting with residents.

This report was produced by the previous Healthwatch Wolverhampton service provider, Engaging Communities Solutions CIC.