Enter and View: Ward C16, New Cross Hospital

This was an unannounced Enter and View visit

due to issues highlighted to Healthwatch Wolverhampton by members of the public. These issues were discussed with the matron and senior sister of the ward 2 months prior to the visit and we were reassured that processes were in place to make changes and improvements. Therefore, there was an opportunity for Healthwatch to observe what improvements had been made, and an opportunity to revisit following our previous report in December 2017.

Summary of Findings

The visit to Ward C16 was mixed. On the whole, patients were happy with the care they received. However, not all of the patients that the Authorised Representatives engaged with felt they were involved with their care or were being listened to. This has highlighted recommendations around improving communication between staff and the patients, and between staff members themselves.

This report was produced by the previous Healthwatch Wolverhampton service provider, Engaging Communities Solutions CIC.