Enter and View: Ward C16, New Cross Hospital

Healthwatch Wolverhampton receive feedback on a range of services and treatments received at New Cross Hospital. This was an unannounced Enter and View visit which was conducted in response to concerns Healthwatch Wolverhampton had received from a patient. These were primarily around care received on Ward C16.

Summary of Findings

Despite the ward being very busy during the visit we found the staff very accommodating willing to respond to any questions and queries raised by the Authorised Representatives. Overall patients received good care and were positive about the treatment they received from staff. Staff were very committed to providing excellent care and wished to see patients having a positive experience.

In respect to concerns that necessitated the visit, the Authorised Representatives felt the ward made as much effort to ensure patients have a positive experience and have begun to make changes to the way Ward operates notably the introduction of personalised care plans.

This report was produced by the previous Healthwatch Wolverhampton service provider, Engaging Communities Solutions CIC.