Enter and View: Mill House Care Home
Our report following a visit to the Mill House Care Home in the Bilston area of Wolverhampton, which provides provides general and dementia care for up to 24 residents.
This was an unannounced Enter and View visit which was conducted in response to intelligence received by Healthwatch Wolverhampton from a complainant.
Summary of Findings
Authorised Representatives made the following recommendations:
- Where possible, ensure that bad odours are dealt with so that the home is a pleasant living environment.
- Where possible replace or remove broken items such as the cigarette bin by the garden.
- Introduce a team board, which explains what each uniform means and the roles of the staff.
- Introduce a “You said, We did” to feedback to the residents.
- Approach the Social Prescribing team, who may be able to help reduce residents feelings of isolation and loneliness.
This report was produced by the previous Healthwatch Wolverhampton service provider, Engaging Communities Solutions CIC.
Read our report
If you would like this report in a different format, email info@healthwatchwolverhampton.co.uk or call 0800 246 5018.
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Enter and View report: Mill House Care Home
