Enter and View: Oxley Lodge Care Home

This was an unannounced Enter and View visit which was conducted in response to feedback Healthwatch Wolverhampton received about the home with regard to the quality of the care residents were receiving.

Summary of Findings

The maintenance of the building is ongoing with work being carried out inside and outside of the home, even though more needs to be done with the carpets in some of the rooms. Recommendations of this visit included:

1. Ensure all staff have confidentiality training on a regular basis, not just on induction.
2. Encourage residents to sit in the pass over, more stimulant for the residents who can sit and watch what is going on outside - watch the birds, rather than looking at the walls.
3. Ensure the notice board is free of clutter and can view the information without having to search for it.
4. Chase up the part for the lift
5. Ensure rooms are appropriate for the needs of the residents, for example carpets fit properly.
6. Reiterate to staff the importance of putting signs up after cleaning, ie Wet Floor by the bathroom.
7. Management to enquire who can support them with falls prevention in the home.
8. Better communication from the management is required on who needs to contact the relatives/carers.
9. Procedures: dealing with falls and training for staff who do not speak or understand English?

This report was produced by the previous Healthwatch Wolverhampton service provider, Engaging Communities Solutions CIC.