Enter and View: Richmond Court Care Home

This was an unannounced Enter and View visit which was conducted in response to feedback Healthwatch Wolverhampton received about the home with regard to the quality of the care residents were receiving.

Summary of Findings

The security of the residents is very good. There is a keycode that visitors and staff use to enter. They then enter another small area, lock the door behind them before they open the front door. Recommendations of this visit included:

1. Ensure all staff have confidentiality training.
2. Move the suggestion box to an easily accessible place.
3. Ensure that all staff wear magnetic name badges.
4. Activities to happen during the morning to stimulate the residents, including taking them for a short walk.
5. Encourage the bedbound residents to engage with the activities.
6. Discuss with staff their choice of terminology when talking to the residents.
7. Ensure that while residents are eating, they are accompanied at all times by a staff member.
8. Ensure all staff have at least 1 rest day a week, as per ACAS guidelines, and that all staff are having the correct breaks between shifts.

This report was produced by the previous Healthwatch Wolverhampton service provider, Engaging Communities Solutions CIC.