Healthwatch Wolverhampton Answers the call for volunteers

Healthwatch Wolverhampton is the independent champion of health and social care. Sharing patient experiences and working with commissioners and providers to ensure that the patient voice is heard, that services are influenced by the patients that use them as well as, sharing positive examples of feedback.

Coronavirus (Covid-19) presents an unprecedented challenge for our health and social care services, one which they are tackling head on in order to save lives.

In March, the NHS called for volunteers to help support the effort, helping with the delivery of medication to patient’s homes, helping to take patients to hospital and other appointments as well as being a friendly voice to check in with people who are self-isolating and vulnerable.

Since the start of the coronavirus pandemic, we have been working hard to support the message of local services, as well as government and medical experts to follow social distancing, and ensure that people have access to the information they needed.

The team has also answered the call for volunteers to help further support the NHS in its time of need. Some of the team have registered to volunteer with the NHS Volunteers programme, while others have signed up locally to help services in the areas in which they live.

As both an organisation and individuals we have signed up to the Wolverhampton Voluntary Sector who are co-ordinating volunteers for the city.

We have been in contact with Wolverhampton’s Carer Support team and offered our services to support their clients over the phone or collecting shopping / medication for them.

Tracy Cresswell, Healthwatch Wolverhampton manager says “Services are doing all they can to care for people who have coronavirus as well as continuing to look after people when they need it. This is an unprecedented time and we need to support services where we can. The team have been helping to make sure that the public have access to accurate information about the virus and the response to it. I’m proud of my team for having signed up for various volunteering initiatives to further support the NHS and we have been in contact with other teams across the local health and social care services to offer our support where we can. I would also like to pay tribute to all the NHS and Social care staff who are working hard under very difficult circumstances to make sure people get the care they need – Thank you for everything you are doing.”

During this difficult time, we want to hear about your experiences of accessing and using services so that we can highlight some of the amazing work taking place as well as any potential issues that need to be resolved. We also want to know what questions you might have so that we can help you get the answers or signpost you in the right direction. You can do this by contact us on 0800 470 1944, emailing us at, visit our website and leave your feedback there at or contact us on via our social media channels at hwwolverhampton.