People's experiences of mental health services in Wolverhampton
Our report highlights the challenges faced by some local people in accessing and receiving mental health care.
The report, which draws on feedback from patients, family, carers and mental health professionals, gathered via a survey and during a visit to Penn Hospital, provides key recommendations to improve service provision and patient experience.
Key findings
- Limited choice of support – Many residents struggle to access timely mental health care and are often passed between services without clear direction or support.
- Lack of empathy from some healthcare professionals – Patients reported negative experiences due to perceived indifference and poor attitudes from some staff.
- Poor communication – Many service users felt uninformed about their treatment options and lacked opportunities to engage in decision-making about their care.
Recommendations for change
Healthwatch Wolverhampton has set out several recommendations in the report to improve people’s access to and experience of mental health services and we are very pleased to see that the Black Country Healthcare NHS Foundation Trust has already made improvements such as taking onboard our feedback to improve the activities area.
Read our report
If you would like this report in a different format, email info@healthwatchwolverhampton.co.uk or call 0800 246 5018.
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People's experiences of mental health services in Wolverhampton
