on opening time and after 10 minutes I find I am caller 9 in the queue after another wait I am caller 8.?Next day after the same prolonged wait I was told due to the high number of calls try later ,another voice comes on saying sorry cannot connect you and cut me off.I phoned later and managed to talk to person who said all the appointments were taken that day(even call backs)I tried again today I was caller 13, 5 minutes or more later I was still caller 13.?I tried 15 minutes later I was 9 again after a wait I was 9 20 minutes later after all the advise etc I was 11 after another wait I was still 11.If it was,nt so serious it would be a joke.?I am totally disgusted with the place.
sent a letter for vaccine but I have allergies so I have been told to speak to my Dr at Penn Manor surgery. They say they are too busy to give me an appointment. They never answer the phone and when you get through they are rude.
provide the bare minimum of service. You have to plead to get an appointment (if they even answer the phone).
They never read your medical notes and you have to explain your illness to them each & every time.
You are treated with contempt and not compassion.
If you wish to make a complaint you can only do so in the form of written letter. In this age of communication the practice manager refuses to call or email.
I would advise anyone seeking a GP to avoid this surgery at all costs.
