them for years I am unable to give less than one star. The practice has gone downhill ever since it went VI. It is shambolic and one can only blame those who are supposed to be managing the place. They should ensure that staff are fully trained and not rude. I cannot remember the number of times I have hung on the phone for 45 minutes only to be finally cut off without speaking to anyone. Am now in the process of moving away. I notice that Penn Manor never respond to any of their critisms.
time I called them and was told they have no record of the consultation or who was making telephone appointments earlier in the day. Told to call back tomorrow.
c
It needed to be done within a 4 week window. I explained this to the receptionist when I took the medical forms into the surgery. Later that day I was informed the doctor had seen them and would call me back to arrange an appointment within 2-3 days. This was over 3 weeks ago!
I still haven’t received a call and now I fear it may affect my livelihood. Atrocious service.
Telephone consultant never called me back, an hour after allocated time I called them and was told they have no record of the consultation or who was making telephone appointments...
