I gave all of my details and explained that I would like to book an appointment but haven’t been since 2018. Anne-Marie pointed out I hadn’t attended an appointment in January, however I have no recollection of evening having one. The last appointment was for a scale and polish in 2018. Anne-Marie continued to repeat this to me leaving me to prompt having to ask again to book an appointment. Anne-Marie’s response was ‘no, you can’t book an appointment’. I asked why, she said because it’s been too long. Considering Anne-Marie’s profile on the website suggests she is ‘here to greet you with a smile and always happy to help’ is quite the understatement. Thank you for the very demoralising call, safe to say I won’t be in touch again.
4th August at 1128. I understand with the coronavirus that not a lot of facilities are working, however the way I was spoken to was rude and uninviting. I was a potential customer willing to spend money on treatment, however I will be looking else where now. I’m sure I could have still got some information about what my next steps were, or even took my details to reassure me you would get back in contact once this procedure was back up and running. Awful experience