Enter and View: Leylands Residential Care Home

The visit was part of Healthwatch Wolverhampton’s quality monitoring. The Leylands Care home was made aware that there would be a visit by Healthwatch, but no specific date was given.

Key findings

• Activities: There is a good range of activities, but the activities information boards were difficult to read as they were quite small.
• Food: We felt there was little atmosphere in the dining room, residents seemed to eat and leave. It wasn’t clear if people knew they had a choice of meals, but we understand the chef goes round first thing and speaks to each resident. The food planner was small and not easy to read.
• Staff: Seemed friendly and helpful but due to the set up of the home, we weren't sure they could speak freely. However, they did encourage residents to do as much for themselves as possible.
• Décor: Clean but is a bit tired, needs a little TLC. We loved the personalised door pictures.
• Outside area: There is garden debris on the back foot path (this may have come from a neighbouring garden) and in the drains, blocking both. Residents can freely go into the garden, sometimes they are assisted by staff, the garden debris in the back walkway is a trip hazard. The garden is a lovely quiet space.
• Inside: There is no private space for residents to sit with relatives if they can’t get into the garden or if the dining area is in use. The reception toilet doesn’t have a lock, we understand this is due to residents locking themselves in, but it wasn’t obvious which facilities visitors could use. One toilet is unstable as you sit down. There is no picture on any toilets. Some hand sanitisers were empty.