Enter and View: Keats Grove Surgery
Our report following a visit to Keats Grove Surgery in Wolverhampton, where GPs along with the Practice Nurse and staff provide a comprehensive range of medical services.
This was an announced Enter and View visit which was conducted at Keats Grove Surgery in response to feedback and intelligence Healthwatch Wolverhampton had gathered from patients.
Summary of Findings
The Authorised Representatives made a number of recommendations arising from the visit:
- Provide some chairs with arm support in the waiting area.
- Larger messages on the TV screen and only more prominent colours used.
- Information posters and leaflets should be reviewed regularly.
- Hand sanitising gel should be available for patients.
- Patient access areas should be reviewed and checked for accessibility e.g. handrails.
- Complaints procedure should be displayed in the waiting area.
- Introduce a Practice newsletter to update all patients about key changes and the appointments system and hours available at other practices linked to Keats Grove.
- PPG meeting time should be more accessible to working patients.
- Improve communication to patients when appointments run behind (e.g. 50 mins+).
- Increase awareness of patients being able to book online.
This report was produced by the previous Healthwatch Wolverhampton service provider, Engaging Communities Solutions CIC.
Read our report
If you would like this report in a different format, email info@healthwatchwolverhampton.co.uk or call 0800 246 5018.
File download
Enter and View report: Keats Grove Surgery
