Enter and View: Castlecroft Medical Practice
Our report following a visit to Castlecroft Medical Practice in Wolverhampton, where GPs along with the Practice Nurse and staff provide a comprehensive range of medical services and clinics.
This was an unannounced Enter and View visit which was conducted at Castlecroft Medical Practice, in response to local intelligence gathered by Healthwatch Wolverhampton. Authorised Representatives observed the environment and the information that was provided to the patients.
Summary of Findings
The Authorised Representatives made a number of recommendations arising from the visit, including:
- Improve PPG awareness to patients.
- Encourage use of online appointments by displaying posters in the waiting rooms.
- Introduce more themed notice boards and group the patient information together
- Make patients aware of translator services to enable equal opportunities of access to information and care.
- Improve staff attitudes towards experiences of patients.
This report was produced by the previous Healthwatch Wolverhampton service provider, Engaging Communities Solutions CIC.
Read our report
If you would like this report in a different format, email info@healthwatchwolverhampton.co.uk or call 0800 246 5018.
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Enter and View report: Castlecroft Medical Practice
