Enter and View: Coalway Road Medical Practice

This was an unannounced Enter and View visit which was conducted at Coalway Road Medical Practice, following results of the CQC inspection which was published on July 2018 which rated the service as 'requiring improvement'.

Summary of Findings

Overall this was a positive visit, and it was clear that the manager is dedicated to ensuring that patients have a good experience of the service. Patients reported that they had noticed a positive change in the practice since July. Patients reported feeling safe at the practice and that they were treated with respect. However, it was mentioned that patients can wait a long time to be seen after they arrive at the practice. They also didn’t know how to make a complaint if they needed to or how to get involved in the Patient Participation Group.

This report was produced by the previous Healthwatch Wolverhampton service provider, Engaging Communities Solutions CIC.