Enter and View: Children's Ward A21, New Cross Hospital

Healthwatch Wolverhampton receive feedback on a range of services and treatments received at New Cross Hospital. A21 is a children’s ward at New Cross Hospital, located in Zone A, on the first floor. This was an unannounced Enter and View visit responding to comments made to Healthwatch by a parent.

Summary of Findings

Ward A21 is a 26 bedded unit with single cubicles available. There were lots of babies on this unit. Overall, satisfied with the level of care and support provided for patients and their carers. The decoration in the units were pastel coloured on the PAU side of the ward, but other areas such as the school, playroom and main ward were brightly coloured and fun.  To be mindful that visitors and family could be waiting outside of the unit when the reception desk is not manned. Although they can knock on the door to the A21 unit, it may be a while before anyone is able to enter.

This report was produced by the previous Healthwatch Wolverhampton service provider, Engaging Communities Solutions CIC.