Enter and View: Eversleigh Care Centre

This was an unannounced Enter and View visit which was conducted in response to feedback intelligence Healthwatch Wolverhampton had received about the home. The objective of the visit was to gather views from residents, relatives/visitors and staff about their experiences within Eversleigh Care Centre, along with understanding the staffing levels.

Summary of Findings

• Staff issues: staff member waiting for uniform; very few staff members were seen during the visit around the different units and rooms; only one or two staff members wore identification badges.
• Bad odours could be smelt in many of the resident rooms, some communal areas and some corridors.
• Door signage around the home indicated ‘should be locked at all times’ that were unlocked.
• ‘Call bell’ at times was ringing a lot.
• No clear signage inside the building: layout of the home was confusing and navigating it proved difficult at times.
• On arrival at the home there was no management staff present.

This report was produced by the previous Healthwatch Wolverhampton service provider, Engaging Communities Solutions CIC.