Decision Making

Our decision making policy and procedure sets how how decisions are made by Heathwatch Wolverhampton including where we conduct Enter and View visits and why.

HW Wolverhampton Decision Making Policy and Procedure- V6 August 2021


Declaration of Interests Policy

Our declaration of interests policy and procedure sets how how conflicts of interest are recorded and mitigated by Healthwatch Wolverhampton.

HW Wolverhampton Declaration of Interests and Conflict of Interest Policy


How to make a complaint

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

We aim to provide the best possible service, but we do not always get it right.

We welcome your feedback to help us improve our work and to make sure we are responding to your concerns as best we can.

We are committed to addressing concerns quickly and giving a full, fair, and appropriate response.

Our complaints policy provides more information on our approach and process to resolving complaints about our work.

Healthwatch Wolverhampton Complaints Policy


LGBT+ Sparkle Code of Conduct 

LGBT+ Sparkle Code of Conduct


Need an alternative format?

If you need our policy in a different format, please email: info@healthwatchwolverhampton.co.uk or call 0800 470 1944.