News and reports

Drawing on almost 200,000 people's experiences from across England, this report looks at how the pandemic has changed the way people access their GP and how this affected their experience of care.

We asked people about their recent experiences of using urgent and emergency care to inform service development and improvement.

In this Annual Report we share our key challenges and successes, as we continued to engage with the public to understand people’s experiences of health and social care to make a difference. We offered work experience to more students and recognised as Employer of the Year by Juniper training for the work we did with their students.

Our report following a visit to Wednesfield Dental Practice, which provides NHS check-ups and treatments, plus a home visits if needed.

Our report following a visit to Ashmore Park Medical Centre (Dr Rajcholan) in Wednesfield, where GPs along with the Practice Nurse and staff, including midwives and health visitors, provide a complete range of medical services.

Our report following a visit to the Acute Medical Unit (AMU) at New Cross Hospital in Wolverhampton.

People told us about their experiences of maternity care, including during pregnancy, birth and postnatal care, to identify where improvements could be made.

Our report following a visit to the Bentley Court Care Home in Wednesfield, which provides provides general and dementia nursing care for up to 76 residents.

We investigated local women's views about cervical screening and sought to understand the barriers that can prevent women attending appointments.

Our report following a visit to the Rheumatology Centre at New Cross Hospital in Wolverhampton.

Our report following a visit to the Rheumatology Centre at Cannock Chase Hospital in Cannock.

Our report following a visit to Bilston Health Centre (Dr V Mudigonda), where GPs along with the Practice Nurse and staff, including health visitors, provide a comprehensive range of health care.