NHS Complaints

Below are the key contacts should you wish to raise a concern or make a formal complaint about a service you have received from one of the local NHS Trusts or Clinical Commissioning Group.

In order to resolve your complaint effectively you should try to discuss your issue with the relevant local healthcare professional or care manager before making your complaint official.

 

Royal Wolverhampton NHS Trust:

For a service provided by Royal Wolverhampton NHS Trust, you can contact the Patient Advice and Liaison Service (PALS) also known as the Patient Experience Team using the information below:

Patient Experience Team 
Royal Wolverhampton NHS Trust 
New Cross Hospital 
Zone C, location C2 
Wolverhampton Road 
Wolverhampton 
WV10 0QP 
  
Telephone: 01902 695368 / 695362 / 07880 601085

Email: rwh-tr.pals@nhs.net 

For more information about PALS and what they can offer click here.

For more information about how to raise a concern or make a complaint about a service delivered by Royal Wolverhampton NHS Trust click here.

You can also use their online form to make a complaint or raise a concern here.

 

Black Country Healthcare NHS Foundation Trust:

For services received by Black Country Healthcare NHS Foundation Trust (Mental Health Services), you can contact the Service Experience Desk (SED) which is the central point of contact for all concerns and enquiries, whether these are formal or informal, compliments, suggests or complaints:

Freepost RRRG-BBTC-UKSE
Black Country Healthcare NHS Foundation Trust
Service Experience Desk
Trafalgar House
47-49 King Street
Dudley
DY2 8PS

Freephone:  0800 587 7720

E-mail sed.bchft@nhs.net

For more information about how to raise concerns or make a complaint to Black Country Healthcare NHS Foundation Trust click here.

 

GP, NHS 111, Dentist, Pharmacy and Optician:

To make a complaint regarding a GP, Dentist, Pharmacist or Optician service, you can contact them directly. Alternatively you can make your complaint to NHS England who commission these services.

NHS England
PO Box 16738
Redditch
B97 9PT

Email: england.contactus@nhs.net

If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.

Telephone: 0300 311 22 33

Opening hours: 8am to 6pm Monday to Friday, except Wednesdays from 9.30am. Closed on bank holidays.

For more information about making a complaint to NHS England and what you will need to provide, click here.

 

Black Country and West Birmingham CCG:

For staff or services commissioned by Black Country and West Birmingham Clinical Commissioning Group, that cover the Wolverhampton area, you can make a complaint via:

Time2Talk
Black Country and West Birmingham CCG
Civic Centre
St Peter’s Square
Wolverhampton
WV1 1SH

Call: 0121 612 4110

Email:  bcwbccg.time2talk@nhs.net

You can read the CCG’s Complaints Policy here, or visit their website: blackcountryandwestbirmccg.nhs.uk

 

Wolverhampton Health Advocacy Complaints Service

Making a NHS complaint can be confusing. You can assess independent support from Wolverhampton Health Advocacy Complaints Service (WHACS) at any point during the complaints process.

Call: 0300 456 2370

Email: whacs@pohwer.net

Download the WHACS service leaflet

Visit their website: POhWER – Heath Complaints Service (WHACS)