Advocacy support

Advice on making a complaint

Healthwatch England has worked with Citizens Advice to produce a series of guides to help you make a complaint or raise a concern about health and care services. You can find out more about what’s involved in making a complaint and see what your next steps might be.

There are tips, tools and practical resources to support you to make an effective complaint.

Contact us if you need more information about this service.



NHS Complaints Advocacy

Wolverhampton Health Advocacy Complaints Service

Making a NHS complaint can be confusing. You can assess independent support from Wolverhampton Health Advocacy Complaints Service (WHACS) at any point during the complaints process.

Call: 0300 456 2370


Download the WHACS service leaflet

Visit their website: POhWER – Heath Complaints Service (WHACS)



Children’s Advocacy

The Children’s Society Black Country Advocacy Service

An independent, confidential service for children and young people who are in care, leaving care or who have a social worker. The programme also offers advocacy for disabled children and disabled looked-after young people.

The Children’s Society Black Country Advocacy Service
The Workspace
All Saints Road

Freephone: 0800 652 3839
Telephone: 01902 877563



My complaint still hasn’t been resolved

If after going through the complaints process you are still unhappy with the response you have received, the final route you can take depends upon what service your complaint is about.

The Ombudsman services are free, fair and independent.


Parliamentary and Health Service Ombudsman

For complaints that have not been resolved by the NHS in England and UK government departments and other public organisations.

Office opening hours: Monday-Friday 8.30am-5.30pm (except public holidays)

Telephone: 0345 015 4033

Visit Website


Local Government and Social Care Ombudsman

For complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services.

Office opening hours: Monday-Friday 8.30am-5.00pm (except public holidays)

Telephone: 0300 061 0614

Visit Website