Making a Complaint

Most people have a good experience of health and social care services. However, sometimes things can go wrong. If you’re not satisfied with the service, you have received from an NHS or Social Care Provider you are entitled to raise your concerns or make a complaint.

We encourage everyone to leave feedback, good or bad to help services learn from service user experiences.

If you do not want to make a formal complaint you can raise your concerns with Healthwatch who will be able to follow this up and work with you and the service provider and influence improvements.

You can also discuss your concerns or experience directly with the service provider and try to resolve the issue before it becomes a complaint.

If you do want to make a formal complaint there are a number of different options available including using our Wolverhampton Health Advocacy Complaints Service (WHACS) for NHS complaints.

Complaints relating to Social Care are made via the local authority.

For more information about making a complaint use the buttons below: