How We Work

Everything we say and do is informed by our connections to local people and our knowledge and expertise is grounded in their experience. We are the only organisation focusing on people’s experiences across all health and social care. We are uniquely placed as a network, with a local Healthwatch in every local authority area in England. As a statutory watchdog, our role is to ensure that local health and social care services and the local decision makers put the experiences of people at the heart of their care.

Aims and Purpose

Healthwatch Wolverhampton works with the public and key partners through:


  • Identifying and clarifying the rights of consumers of health and social care services;
  • Promoting and providing information on these rights and giving advice on enforcing them;


  • Promoting and supporting the involvement of local people in the monitoring, commissioning, provision and scrutiny of local services;


  • Obtaining the views of people about their needs and experiences of local health and social care services;


  • Making reports and recommendations as well as influencing local and regional priorities.


We want large numbers of local people to be involved in our work and for HWW to be recognised as the place to go to find out more about health and social care.

Our strategic priorities are to:

  • Fulfil statutory duties and functions by holding providers and commissioners of health and social care services to account;
  • Operate as a corporate body as stated in The Health and Social Care Act 2012, embedded in local communities;
  • Act as a local consumer champion, representing the collective voice of patients, service users, carers and the public through our statutory seat on the Health and Wellbeing Board and providing robust challenge and scrutiny in the interests of the citizens of Wolverhampton;
  • Make people’s views known, including those from excluded and underrepresented communities and those seldom heard;
  • Exercise real influence on commissioners, providers, regulators and Healthwatch England, using knowledge of what matters most to local people;
  • Report concerns about the quality of local health and social care services to Healthwatch England, which can then recommend that the Care Quality Commission take action.