When should I use NHS 111?
Learn what the NHS 111 service is for and how you can use it to get the care you need.
How does NHS 111 work?
If you have an urgent but not life-threatening health problem, you can contact NHS 111 for support.
NHS 111 is open to help you 24 hours a day, seven days a week, and is free to call when you have an urgent healthcare issue.
How do I contact NHS 111?
There are several ways you can contact NHS 111 for urgent medical help:
- By using the 111 online website
- In the NHS App
- By calling 111
- Text relay – call 18001 using text relay.
- Visit SignVideo website for a British Sign Language call.
To speak to an operator in another language, dial 111 and ask for an interpreter.
How can NHS 111 help me?
NHS 111 helps get people the right physical and mental health advice and treatment when they urgently need it.
A specialist health advisor will collect some information from you about your symptoms. They will then direct you to the service that can best help you. They might suggest:
- Calling 999 or going to A&E in an emergency
- Going to an urgent treatment centre
- Seeing an out-of-hours GP
- Booking a callback from a nurse
- Getting urgent specialist support, for dental or mental health problems
- Contacting your own GP surgery
- Seeing your local pharmacist
- Looking after yourself safely at home
