evening, spoke to reception regarding my grandfather, although not able to give any information regarding his current health and treatment over the phone. I felt that she showed a great deal of empathy during the call, I just wanted to say thank you. During this time of taking so many calls that can be quite ‘awkward’ instead of family members being present, my experience was positive.
Called through to the AMU dept. At around 18:20 this evening, spoke to reception regarding my grandfather, although not able to give any information regarding his current health and treatment...
