Work Plan

Every year, Healthwatch Wolverhampton puts in place an agreed work plan that sets out what we are going to do through research with service users and others in the City.

Healthwatch Wolverhampton Work Plan- 2016/17

Healthwatch Wolverhampton makes every effort to ensure that work plan priorities are set according to the needs of local residents of the city of Wolverhampton. Every year, we put in place an agreed work plan that sets out what we are going to focus on to ensure our work is clear, targeted and focused. Our work plan is based upon:

  • Statutory activities we are required to undertake according to the Health and Social Care Act 2012. Local Healthwatch organisations; Activities relating to local care services; (Section 182). Retrieved from
  • Feedback and patient stories received from residents of Wolverhampton alongside data and insight received through the delivery of Independent Health Complaints Advocacy service.
  • Local priorities which are set by the population of Wolverhampton to inform research projects. Healthwatch Wolverhampton conducts an annual priority setting engagement day and conducts a priorities survey to inform the decision on what areas to focus our projects on.
  • Research into current priorities and strategies across Wolverhampton, including the Health & Wellbeing Board Strategy, Public Health Wolverhampton, Wolverhampton Clinical Commissioning Group and the Joint Strategic Needs Assessment.
  • National strategies and priorities established by Healthwatch England, the Care Quality Commission and other local Healthwatch organisations.

Healthwatch Wolverhampton priorities for 2016/17 are:

  • GP Access
  • Attendance at the Urgent Care Centre
  • Social Care assessments and reviews
  • Service transition between New Cross and Cannock Chase Hospitals
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