"At the start, I was so shy and unconfident in talking to the rest of the staff members. I had to do different pieces of work and felt shy to ask any of the staff members if I was struggling. However, because I was not sure what to do I had to ask anyway so I can do it right. They are friendly and helpful which helped me to increase my confidence and get to the point where I can ask and talk without problems. I think coming to Healthwatch is a useful and helpful activity for me because it helps me to build up my confidence but also gives me the opportunity to see how it is working in an office before actually choose to do it for the future."