Our Reports

We produce reports and recommendations to influence positive changes in local health and social care services.


This section lists the reports Healthwatch Wolverhampton has produced.

HW WolverhamEnd of Life Report 2019

The information gathered from patients/service users will support the work that the CCG and providers are continuing to work on to improve these services across the city and to ensure that patients are given a choice as to how they are involved in their care and to where they wish to die.

Click here to read the report

Hospital Discharge 2019

The project aimed to understand the patient experience of being discharged from the hospital including the planning of discharge and the involvement of patients in those plans.

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Urgent Care Treatment Centre at New Cross Hospital report 2019

Healthwatch Wolverhampton has worked with Vocare, who are the service provider of the Urgent Care Treatment Centre (UCTC) at New Cross Hospital, to gather experiences from patients using the Urgent Care Treatment Centre.

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Social Care Assessments that takes place in residential/nursing care. 2019

The project used a survey to obtain feedback from care home managers in Wolverhampton about that they had witnessed happening in relation to social care assessments and their service users over the previous 12 months.

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Public views on communication with their GP practices - September 2018.

Healthwatch Wolverhampton has recently undertaken a project to understand how much communication patients receive from their GP practice and what levels of awareness and involvement there are with PPGs. This is in order to understand the potential effectiveness of the public engagement around the changes to primary care delivery in Wolverhampton.

This report details the findings from this project and outlines a number of key recommendations.

For more information about how Primary Care is changing in the city, visit Wolverhampton Clinical Commissioning Group's website here.

Click here to read the report

Dentistry in Wolverhampton a survey of local residents in February 2018.

We have carried out research into the experiences of people living in Wolverhampton around accessing and using dental services in the City as we had been contacted by local residents who told us they had experienced difficulty in finding a dentist offering NHS services and also when they did go to a dentist, the cost of treatment was not always explained before they treatment took place. Our findings were similar to those of Healthwatch England from their national survey in 2016 and the report they compiled from other local Healthwatch feedback. Although most respondents were registered with a dentist and of those most were with an NHS dentist there were a number who were not registered with a dentist at all.

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Healthcare for the Deaf and Hard of Hearing Community in Wolverhampton.

Healthwatch Wolverhampton is the independent champion for people who need health and social care in the city. We are here to make sure that those who provide, and commission services put people at the heart of care. We want to give a stronger voice to all our communities, especially those whose views often go unheard. Healthwatch Wolverhampton became aware that Deaf people and their families are a group of people who are likely to experience difficulties in accessing health and social care services. We wanted to find out more about what these problems were.

In July 2017, we held two public events at the University of Wolverhampton, which attracted over 60 attendees. The events provided a rich source of information about what it is like to be a Deaf or Hard of Hearing user of health and social care services in Wolverhampton.

Click here to read the report

An Evaluation of the Urgent Care Centre (UCC) at New Cross Hospital

This report presents the findings of a survey conducted at the UCC to evaluate the quality of service delivery and meeting the needs of patients.  The survey was designed in partnership with the Clinical Commissioning Group (CCG) and the service provider (Vocare) and the results feed into the key performance indicators set out in the service specification.

Click here to view the report

GP Access

We conducted the GP Access survey at Healthwatch as we wanted to: understand people’s experiences of making GP appointments; be equipped with a greater understanding; and produce body of evidence to identify where problems exist and suggest improvements that will benefit the local community, as well as service providers. The findings of this project may inform future Healthwatch projects for further in depth analysis of GP accessibility.

Click here to read the GP Access project report

Annual report

HW Annual Report 2018/19

HW Annual Report 2017/18

HW Annual Report 2015/16


HW Annual Report 2014-2015

Safeguarding Experiences Review project report 2016

The Wolverhampton Safeguarding Adults Board commissioned Healthwatch Wolverhampton to conduct a research project with adult service users to gain further insight into their experiences of safeguarding.

Click here to read the final report