This section lists the reports Healthwatch Wolverhampton has produced.
An Evaluation of the Urgent Care Centre (UCC) at New Cross Hospital
This report presents the findings of a survey conducted at the UCC to evaluate the quality of service delivery and meeting the needs of patients. The survey was designed in partnership with the Clinical Commissioning Group (CCG) and the service provider (Vocare) and the results feed into the key performance indicators set out in the service specification.
We conducted the GP Access survey at Healthwatch as we wanted to: understand people’s experiences of making GP appointments; be equipped with a greater understanding; and produce body of evidence to identify where problems exist and suggest improvements that will benefit the local community, as well as service providers. The findings of this project may inform future Healthwatch projects for further in depth analysis of GP accessibility.
Safeguarding Experiences Review project report 2016
The Wolverhampton Safeguarding Adults Board commissioned Healthwatch Wolverhampton to conduct a research project with adult service users to gain further insight into their experiences of safeguarding.